{"id":1170,"date":"2023-08-03T17:29:13","date_gmt":"2023-08-03T17:29:13","guid":{"rendered":"https:\/\/digi-send.co.uk\/gb\/?page_id=1170"},"modified":"2023-09-01T09:13:52","modified_gmt":"2023-09-01T09:13:52","slug":"faqs","status":"publish","type":"page","link":"https:\/\/digi-send.co.uk\/gb\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row][vc_column icons_position=&#8221;left&#8221;][vc_single_image image=&#8221;1532&#8243; img_size=&#8221;full&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; icons_position=&#8221;left&#8221;][vc_tta_accordion title_tag=&#8221;h4&#8243; section_title_tag=&#8221;h6&#8243; spacing=&#8221;10&#8243; c_icon=&#8221;chevron&#8221; active_section=&#8221;&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;How do I send money online?&#8221; tab_id=&#8221;1691084810246-569ca909-ae55&#8243;][vc_column_text]We offer multiple methods to send money online:<\/p>\n<ul>\n<li>Walk in to our nearest branch and initiate the transfer.<\/li>\n<li>Contact our customer service over the phone to assist you with the money transfer process.<\/li>\n<li>Through our website<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to create a transaction?&#8221; tab_id=&#8221;1691084810269-9fd310d1-5379&#8243;][vc_column_text]To initiate a transaction, follow these simple steps:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Login: Access your account and log in securely.<\/li>\n<li>Select Payment Method: Choose your preferred payment method.<\/li>\n<li>Choose Destination Country: Select the country where you want to send money.<\/li>\n<li>Select Payout Option: Decide between cash pick-up or bank deposit.<\/li>\n<li>Select Payout Location: Choose a convenient payout location for the recipient.<\/li>\n<li>Enter Amount: Specify the amount you wish to send.<\/li>\n<li>Create or Choose Beneficiary: Add a new beneficiary or select from your existing lists<\/li>\n<li>Confirm the Payment: Review the details and confirm your payment.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What countries does Digi Send operate in?&#8221; tab_id=&#8221;1691117145102-f34981de-aa5b&#8221;][vc_column_text]Digi Send currently operates in the UK, Afghanistan and Pakistan. We are planning to expand to China, India, Sri Lanka, and Dubai, in the future.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What are the fees for transferring money online with Digi Send?&#8221; tab_id=&#8221;1691117147846-ae890c26-5385&#8243;][vc_column_text]No fee will be charged on online payments to Afghanistan. For more details, please visit our website.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are there any limits on the amount I can send?&#8221; tab_id=&#8221;1691117151297-9555e74d-2145&#8243;][vc_column_text]You can send any amount with subject to Compliance clearance. In case of any huge amount, Please send us email at admin@digi-send.co.uk[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How long does it take for the recipient to receive the money?&#8221; tab_id=&#8221;1691117152089-cc6741bd-561b&#8221;][vc_column_text]<\/p>\n<ul>\n<li><strong>Cash Pick Up:<\/strong> Available for collection on the next day.<\/li>\n<li><strong>Bank Deposits:<\/strong> Usually takes 3 banking days.<br \/>\nIncorrect receiver&#8217;s bank account information may cause delays<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is my money transfer secure with Digi Send?&#8221; tab_id=&#8221;1691117152896-8a579b25-95eb&#8221;][vc_column_text]Yes, your security is our top priority. We use advanced encryption technology and strict security protocols to protect your funds and personal information.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I re-generate my Pin Code?&#8221; tab_id=&#8221;1691117759382-82e004f7-e33f&#8221;][vc_column_text]Re-generate your Pin Code anytime by going to privacy settings in the agent portal and clicking &#8220;Re-Generate Pin Code.&#8221;[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I contact Digi Send&#8217;s customer support?&#8221; tab_id=&#8221;1691117763012-4165c3f2-1717&#8243;][vc_column_text]For any queries or assistance, our dedicated customer support team is ready to help. You can send email at admin@digi-send.co.uk or please call us at 020 881 91337 .[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=&#8221;1\/2&#8243; icons_position=&#8221;left&#8221;][vc_tta_accordion section_title_tag=&#8221;h6&#8243; spacing=&#8221;10&#8243; c_icon=&#8221;chevron&#8221; active_section=&#8221;&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;Can I track my money transfer? Absolutely!&#8221; tab_id=&#8221;1691084405881-6a9cb315-1f55&#8243;][vc_column_text]You can easily track your money transfer at every stage of the process. Simply log in to your account and check the status of your transaction.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I send money if I have cash?&#8221; tab_id=&#8221;1691084405891-961c5302-6143&#8243;][vc_column_text]You can visit any of our branches to initiate your cash transfer:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Wembley Branch: 786 Harrow Road, Wembley, Middlesex, HA0 3EL.<\/li>\n<li>Peckham Branch: 135 Rye Lane, Peckham, London, SE15 4ST.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>At either of these locations, we&#8217;ll be happy to assist you in sending your money securely and efficiently.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What are Digi Send Customer Service hours?&#8221; tab_id=&#8221;1691117154637-94ebc36c-6219&#8243;][vc_column_text]Our customer service is available from Monday to Friday, 9:30 AM GMT to 6 PM GMT.<br \/>\nAnd Saturday, 10 AM GMT to 4PM GMT[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I forgot my password. How can I access my account?&#8221; tab_id=&#8221;1691117155630-97199320-2943&#8243;][vc_column_text]For Online Members: Click on &#8220;FORGOT PASSWORD&#8221; and enter your registered email ID to receive a password reset link.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I change my password?&#8221; tab_id=&#8221;1691117156431-e2f258cb-7a39&#8243;][vc_column_text]You can change your password by providing the current password. Go to privacy settings and click &#8220;Change Password.&#8221; If you&#8217;ve forgotten your password, use the &#8220;Forgot Your Password&#8221; feature, which sends an email to your registered address with the reset link.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What information does the receiver need to pick up the money?&#8221; tab_id=&#8221;1691117157158-2c2c7529-6a52&#8243;][vc_column_text]For payment collection, the receiver needs to provide the following:<\/p>\n<ul>\n<li>Transaction number (also known as payment number, pin number, or pin code)<\/li>\n<li>Beneficiary&#8217;s valid photo ID as per the destination country.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What identification documents should I provide?&#8221; tab_id=&#8221;1691117157921-c50db880-e72d&#8221;][vc_column_text]<strong>Proof of ID:<\/strong><br \/>\nOriginal Passport<br \/>\nOriginal UK driving license<br \/>\nOriginal EU member state ID card with photo<\/p>\n<p><strong>Proof of address:<\/strong><br \/>\nUtility bill<br \/>\nBank statement<br \/>\nBank letter<br \/>\nEmployment letter<br \/>\nCredit card statement<br \/>\nNHS letter\/GP card<br \/>\nOfficial letter from any UK Government body<\/p>\n<p><strong>Proof of funds: <\/strong><br \/>\nAs per declared Source<br \/>\nPay\/wage slips<br \/>\nCredit card statement (document should contain identification such as name and account number)<br \/>\nHouse sale receipt, car sale receipt, etc.<br \/>\nBank loan documents (including mortgages)[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I save recipients for repeat transactions?&#8221; tab_id=&#8221;1691117761160-bac7aecd-ed9c&#8221;][vc_column_text]Yes, you can save recipient details in your account for faster and convenient repeat transactions, making it easier to send money to your loved ones whenever you need to.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column icons_position=&#8221;left&#8221;][vc_single_image image=&#8221;1532&#8243; img_size=&#8221;full&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; icons_position=&#8221;left&#8221;][vc_tta_accordion title_tag=&#8221;h4&#8243; section_title_tag=&#8221;h6&#8243; spacing=&#8221;10&#8243; c_icon=&#8221;chevron&#8221; active_section=&#8221;&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;How do I send money online?&#8221; tab_id=&#8221;1691084810246-569ca909-ae55&#8243;][vc_column_text]We offer multiple methods to send money online: Walk in to our nearest branch and initiate the transfer. Contact our customer service over the phone to assist you with the money transfer process. Through our website [\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to create a transaction?&#8221;&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0},"_links":{"self":[{"href":"https:\/\/digi-send.co.uk\/gb\/wp-json\/wp\/v2\/pages\/1170"}],"collection":[{"href":"https:\/\/digi-send.co.uk\/gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/digi-send.co.uk\/gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/digi-send.co.uk\/gb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/digi-send.co.uk\/gb\/wp-json\/wp\/v2\/comments?post=1170"}],"version-history":[{"count":14,"href":"https:\/\/digi-send.co.uk\/gb\/wp-json\/wp\/v2\/pages\/1170\/revisions"}],"predecessor-version":[{"id":1173,"href":"https:\/\/digi-send.co.uk\/gb\/wp-json\/wp\/v2\/pages\/1170\/revisions\/1173"}],"wp:attachment":[{"href":"https:\/\/digi-send.co.uk\/gb\/wp-json\/wp\/v2\/media?parent=1170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}