We offer multiple methods to send money online:

• Walk in to our nearest branch and initiate the transfer.
• Contact our customer service over the phone to assist you with the money transfer process.
• Through our website

To initiate a transaction, follow these simple steps:

• • Login: Access your account and log in securely.
  • Select Payment Method: Choose your preferred payment method.
  • Choose Destination Country: Select the country where you want to send money.
  • Select Payout Option: Decide between cash pick-up or bank deposit.
  • Select Payout Location: Choose a convenient payout location for the recipient.
  • Enter Amount: Specify the amount you wish to send.
  • Create or Choose Beneficiary: Add a new beneficiary or select from your existing lists
  • Confirm the Payment: Review the details and confirm your payment.

Digi Send currently operates in the UK, Afghanistan and Pakistan. We are planning to expand to China, India, Sri Lanka, and Dubai, in the future.

No fee will be charged on online payments to Afghanistan. For more details, please visit our website.

You can send any amount with subject to Compliance clearance. In case of any huge amount, Please send us email at admin@digi-send.co.uk

• Cash Pick Up: Available for collection on the next day.
• Bank Deposits: Usually takes 3 banking days.
  Incorrect receiver’s bank account information may cause delays

Yes, your security is our top priority. We use advanced encryption technology and strict security protocols to protect your funds and personal information.

Re-generate your Pin Code anytime by going to privacy settings in the agent portal and clicking “Re-Generate Pin Code.”

For any queries or assistance, our dedicated customer support team is ready to help. You can send email at admin@digi-send.co.uk or please call us at 020 881 91337 .

You can easily track your money transfer at every stage of the process. Simply log in to your account and check the status of your transaction.

You can visit any of our branches to initiate your cash transfer:

• • Wembley Branch: 786 Harrow Road, Wembley, Middlesex, HA0 3EL.
  • Peckham Branch: 135 Rye Lane, Peckham, London, SE15 4ST.

At either of these locations, we’ll be happy to assist you in sending your money securely and efficiently.

Our customer service is available from Monday to Friday, 9:30 AM GMT to 6 PM GMT.
And Saturday, 10 AM GMT to 4PM GMT

For Online Members: Click on “FORGOT PASSWORD” and enter your registered email ID to receive a password reset link.

You can change your password by providing the current password. Go to privacy settings and click “Change Password.” If you’ve forgotten your password, use the “Forgot Your Password” feature, which sends an email to your registered address with the reset link.

For payment collection, the receiver needs to provide the following:

• Transaction number (also known as payment number, pin number, or pin code)
• Beneficiary’s valid photo ID as per the destination country.

Proof of ID:
Original Passport
Original UK driving license
Original EU member state ID card with photo

Proof of address:
Utility bill
Bank statement
Bank letter
Employment letter
Credit card statement
NHS letter/GP card
Official letter from any UK Government body

Proof of funds:
As per declared Source
Pay/wage slips
Credit card statement (document should contain identification such as name and account number)
House sale receipt, car sale receipt, etc.
Bank loan documents (including mortgages)

Yes, you can save recipient details in your account for faster and convenient repeat transactions, making it easier to send money to your loved ones whenever you need to.